What happens if we decide to cancel our wedding? Do we get a refund?
Any payments received are to be considered a non-refundable deposit with the intent to reserve your wedding date. However, we understand that sometimes things can happen that are beyond your control. So, some deposits will be refunded in the event that the wedding is prohibited from happening due to a god-like incident that is beyond your control (If the venue burns down, we’re hardly going to bill you.) Furthermore, any deposit that is paid but not used, will be kept on record as a retainer for future service.
What is the deposit requirement expected of us?
A 50% deposit is required at the time of your booking to secure your wedding date. The remaining 50% will not be due until 30 days prior to the date of the event. We are also happy to accommodate alternative funding plans on a case-by-case basis. Just ask us!
Can I customise my wedding package?
Absolutely. We believe that no two weddings are alike, so we want you to have a full range of flexibility in customizing your wedding package. This is also a great way to hit your budget goal.
Can we add all of the raw footage to our package?
Yes. Each of our weddings tend to gather about 260-500 gigabytes of data (that’s a lot of juice!). Our wedding films typically only use the top 1% of this footage. Which means all of the other material on this hard drive are never-before-seen and guaranteed to be littered with special moments. You can also use this hard drive to upgrade your package in the future. It makes one heck of a 1-year anniversary gift.
everything you need to know
frequenty
